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GetSetUp Academy : Customer Engagement Skills.
Join us for an engaging session on enhancing customer engagement skills! In this workshop, you will learn the WARMTH eight-step model, which focuses on creating positive and effective interactions. This is particularly valuable for older adults in Singapore who wish to enhance their communication skills, whether for volunteering, part-time work, or simply connecting better with the community. After this session, you will feel more confident in your ability to engage warmly and effectively with others.
Session Details
Friday, 26 June 2026
12:30 AM · 60 min
Live Video Call
3 / 20 participants
What You'll Learn
- Explore the WARMTH eight-step model for effective communication.
- Practice using warm language and tone in customer interactions.
- Identify key strategies to enhance customer satisfaction.
- Develop skills to manage challenging conversations with grace and confidence.
- Learn the importance of listening and empathy in customer service.
