Help Center & Support

A complete guide to everything GetSetUp support offers — from live classes to billing questions — and exactly how to reach us when you need a real person.

Learning something new should feel exciting, not frustrating. Whether you're joining your first live class, sorting out a billing question, or troubleshooting an audio issue mid-session, our support team exists to make sure nothing stands between you and the experience you came here for.

This guide walks you through every kind of help available at GetSetUp — and the fastest way to get it.

Contact support

Email: support@getsetup.sg (Reply within 1 business day)

Phone & WhatsApp: +65 8938 8674 , Mon – Fri, 9am – 6pm SGT

What we can help you with

Our Help Center covers the full range of questions our community brings to us every day. Here's a quick look at the most common areas:

🎓 Getting started : Account setup and first steps

📹 Classes & sessions: Joining, scheduling, replays

💻 Technical support: Audio, video, and access issues

Can't find what you need by browsing topics? Our search tool at the top of the Help Center lets you type any question in plain language — no tech jargon required.

Answers to the questions we hear most

Joining a class

Once you enrol in a session, you'll receive a confirmation email with a direct join link. At the scheduled time, simply click the link and you'll be taken straight into the live class — no downloads or extra software needed for most sessions.

Catching up on a missed class

Life gets busy. That's why most of our live sessions are recorded and made available as replays in your account dashboard, usually within 24 hours of the session ending. You can watch at your own pace, as many times as you like.

Technical trouble during a live class

First, try refreshing your browser or leaving and rejoining the session — this fixes most issues instantly. If the problem continues, reach out to us directly via WhatsApp (details below) for real-time help while your class is still in progress.

"We believe the best support is support you barely notice — because things just work. But when they don't, we want to be the fastest fix possible."

Reach us directly

Some questions need a human. Our support team is ready to help — just choose the channel that works best for you.

A note from our team

GetSetUp was built on the belief that learning should be accessible, social, and genuinely enjoyable — for everyone, at every stage of life. Our support team shares that belief. We're not here to close tickets; we're here to make sure you get the most out of every class, every session, and every moment you spend with us.

So don't hesitate. If something's confusing, broken, or just not quite right — reach out. We'd love to hear from you