GetSetUp Privacy Policy (Singapore)

1. Scope of This Policy

This Privacy Policy applies to:

• Members (learners and participants)
• Guides (instructors and facilitators)
• Partners (e.g., Active Ageing Centres, employers, insurers, government agencies)
• Visitors to our websites and applications

It covers all GetSetUp services, including:

• Web and mobile applications (iOS and Android)
• Live and recorded online sessions
• Embedded partner experiences
• In-person programs and workshops
• One-on-one (1:1) sessions and support services

2. Personal Data We Collect

We collect personal data to deliver meaningful, safe, and personalized experiences.

a. Information You Provide

• Name, email address, phone number
• Date of birth or age range
• Language preferences
• Profile details, interests, and goals
• Payment information (for paid services, where applicable)

b. Participation & Engagement Data

• Classes attended (live, replay, on-demand, or in-person)
• Chat interactions, polls, and surveys
• Responses to feedback or “impact questions”
• Instructor participation and session delivery (for Guides)

c. In-Person and 1:1 Service Data

• Attendance records for physical sessions
• Venue and location participation data
• Notes or outcomes from 1:1 sessions (e.g., goals, progress, support provided)
• Emergency contact details where relevant for safety

d. Device & Technical Data

• IP address, device type, browser, and operating system
• Log data and usage activity

e. Partner-Provided Data

When you access GetSetUp through a partner, we may receive:

• Member or participant identifiers
• Eligibility and enrollment information
• Program participation data

3. How We Use Your Personal Data

We use your data to support your participation, learning, and wellbeing.

a. Service Delivery

• Provide access to classes, content, and services
• Enable participation in live, in-person, and 1:1 sessions
• Personalize recommendations and learning pathways
• Send reminders, updates, and relevant program information

b. In-Person and 1:1 Services

• Coordinate schedules, venues, and facilitators
• Tailor sessions to individual needs and goals
• Provide continuity between digital and offline experiences
• Support follow-ups and ongoing engagement

c. Program & Partner Support

• Deliver partner-sponsored programs (e.g., health, digital literacy, employment support)
• Measure engagement and outcomes (e.g., attendance, satisfaction, impact)
• Improve program effectiveness and reach

d. Platform Improvement & Innovation

• Analyze usage patterns to enhance user experience
• Improve content, features, and service delivery
• Train and enhance AI systems (e.g., virtual assistants) using anonymized or aggregated data

e. Safety and Quality

• Monitor sessions and interactions to ensure a safe environment
• Support moderation and incident response
• Maintain service quality and integrity

4. Consent and Legal Basis (PDPA)

We collect, use, and disclose personal data:

• With your consent (explicit or deemed, as permitted under PDPA)
• Where necessary to provide services requested by you
• Where required or authorized under applicable laws

For in-person and 1:1 services:

• Consent may be collected digitally or at the point of service
• Participation may imply consent for essential data collection
• You may opt out of non-essential data uses at any time

You may withdraw your consent by contacting us (see Section 11).

5. Disclosure of Personal Data

We may share your data with trusted parties to deliver our services.

a. Service Providers

• Technology and hosting providers
• Communication and messaging platforms
• Payment processors and analytics tools

b. Program Partners

• Government agencies
• Healthcare providers or insurers
• Employers, community organizations, or AACs

For in-person and 1:1 services, data may be shared with:

• Facilitators or Guides delivering the session
• Venue partners for coordination and attendance tracking

Where possible, data is shared in aggregated or anonymized form.

c. Legal and Regulatory Authorities

Where required by law or for compliance purposes.

6. Cross-Border Data Transfers

As a global platform, GetSetUp may transfer personal data outside Singapore. We ensure that:

• Comparable data protection standards are maintained
• Appropriate safeguards are in place (e.g., contractual protections, secure infrastructure)

7. Data Security

We take reasonable and appropriate measures to protect your personal data, including:

• Encryption of sensitive data
• Access controls and authentication systems
• Secure cloud infrastructure
• Monitoring and incident response procedures

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, regulatory, and reporting obligations

When no longer needed, data is securely deleted or anonymized.

9. Your Rights Under PDPA

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for data collection or use
• Request information on how your data has been used or disclosed

We aim to respond to requests within a reasonable timeframe.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core platform functionality
• Understand usage and engagement
• Improve user experience

You may manage cookie preferences through your browser settings.

11. Contact Us (Data Protection Officer)

If you have any questions or requests regarding your personal data:

Data Protection Officer (DPO)

GetSetUp

Email: privacy@getsetup.sg

We're here to listen and support you.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in regulations
• Improvements to our services

We will notify users of significant changes where appropriate.

13. Our Commitment to You

At GetSetUp, we believe that trust is the foundation for growth. We are committed to:

• Using your data responsibly and transparently
• Giving you control over your information
• Creating a safe, inclusive environment for learning and participation
• Supporting your journey toward connection, purpose, and wellbeing